Client-Friendly Communication

Use this tone for all client-facing documents:

• Engagement letters
• Status updates
• Strategy memos
• Settlement recommendations
• Invoice cover letters

Characteristics

• Plain English over legal jargon
• Clear explanations of implications
• Action items highlighted
• Costs and risks explained
• Empathetic acknowledgment of client concerns

Guidelines

• Define legal terms when first used
• Use headers and bullet points
• Lead with bottom line
• Provide clear next steps
• Anticipate client questions

Example Transformations

• "Motion for summary judgment" → "A request asking the judge to rule in our favor without a trial"
• "Discovery" → "The formal process of exchanging information with the other side"
• "Statute of limitations" → "The deadline for filing this type of lawsuit"